Diploma in Customer Service Management
Course Overview
A diploma in customer service management is an educational program that focuses on teaching students how to effectively manage customer service operations. The program typically covers topics such as customer relationship management, customer experience management, service quality management, complaint handling and resolution, team management, and communication skills. Students learn how to develop and implement customer service strategies, as well as how to measure and improve customer satisfaction. The program can be completed in one to two years and may be offered by community colleges, technical schools, or universities. Graduates may work in a variety of customer service management roles across industries.
Career Prospective
A diploma in Customer Service Management can lead to a variety of career opportunities in the field of customer service and management. Graduates may work as customer service representatives, customer service managers, or customer experience specialists. They may also choose to pursue further education in the field or transition into related fields such as sales or marketing.
Eligibility
Eligibility for a Diploma in Customer Service Management typically requires a high school diploma or equivalent. Some programs may require specific coursework or work experience in customer service or related fields.
Admission Process
Applicants will have to go through the following process On the basis of performance in the online Multiple Choice Question (MCQ) test of 2 hours duration and personal interview
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1 Year
2 Year
Our Achievers
Mohd Vais
Mohd. Sohib Ansari
